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Questions & Answers

Frequently Asked Questions

Everything you need to know about BaseraBook property management software, billing, rent collection, and data security.

What is BaseraBook and how does it work?+
Product Overview

BaseraBook is a modern cloud property and rental management software designed specifically for owners and operators of PGs (paying guests), hostels, apartments, rental houses, and societies. It eliminates paper registers and messy spreadsheets by centralizing unit configurations, resident onboarding, rent collection, utility calculations, and financial ledgers into an intuitive, calm workspace.

Who should use BaseraBook?+
Product Overview

BaseraBook is built for single-building PG owners, multi-property hostel operators, residential landlords, and property managers who want accurate occupancy tracking, automated rent receipt generation, clear financial history, and peace of mind.

How does the 7-day free trial work?+
Pricing & Trial

Every new account starts with 7 full days of unrestricted access with zero upfront payment and no credit card required. You can add your properties, configure rooms, set up beds, register residents, and test payment collection completely risk-free.

What happens when my free trial period concludes?+
Pricing & Trial

When your 7-day trial ends, all your properties, tenant profiles, and ledger history remain completely secure and intact. To continue creating new records and logging payments, you can activate either our Monthly plan (₹1,699/mo) or Annual plan (₹14,999/yr).

Can I cancel or switch subscription plans anytime?+
Pricing & Trial

Yes. There are no lock-in contracts or termination fees. You can switch between Monthly and Annual billing or cancel anytime with one click directly from your workspace.

Can I send payment receipts to residents via WhatsApp?+
Operations & Receipts

Yes. Every time you log a rent or utility payment, BaseraBook generates a formal digital receipt containing resident details, date, payment method, and breakdown. You can share it directly with the resident over WhatsApp or download it as a PDF.

How does electricity sub-meter calculation work?+
Operations & Receipts

BaseraBook includes a dedicated utility module where you enter initial and final meter readings along with your per-unit tariff. The system computes exact consumption charges and adds them cleanly to the tenant ledger.

What happens if I accidentally delete a resident or payment record?+
Data & Security

BaseraBook features a protective soft-delete and Trash recovery system. Deleted records are safely stored in your Deleted Records bin for 30 days, where you can restore them and their related links with a single click.

Is my property and financial data secure?+
Data & Security

Yes. BaseraBook isolates each property owner using PostgreSQL Row Level Security (RLS) policies at the database layer. All data in transit is encrypted using modern TLS 1.3, and all data at rest is encrypted with AES-256 standards.

Have a question not answered here?

Our support team is happy to guide you with setup, tenant migration, or custom questions.